Gift: Puremix Pouch + Packettes

This product is used for the app BOGOS: Free gift & Buy X Get Y to work.

Please do not delete/edit it while the offers are still running!
If you need assistance, please contact us via Livechat in-app or email us at: support@secomapp.com .

SHIPPING

• Free Standard Shipping: Orders $75+
• $4.99 Standard Flat Rate Shipping: Orders $74.99 and under
• $19.99 Expedited 2 Day Shipping

We ship to all 50 states, including Hawaii, Alaska, U.S. Virgin Islands, and Puerto Rico. We also ship to P.O. Boxes, APO, FPO, and DPO Addresses.

2-day shipping is not available for aerosols. Please reach out to customer service if you have any questions at ruskinfo@ruskhair.com.

Please note that free shipping thresholds are calculated based on the subtotal product value in your cart, before taxes and shipping, and after any applicable discounts.

RETURNS

Thank you for shopping with us! Please note that we do not offer product returns at this time. 

RUSK appliances and Styling tools are final sale and are not eligible for refunds or exchanges, though haircare items are. Please see below for our policy for each. 

Please note: Once orders have been placed, they cannot be modified or cancelled. 

Appliances + Styling Tools Policy

All appliances + styling tool purchases are final sale. We unfortunately cannot accommodate product returns at this time. All appliances come with a 2-year warranty. Please reach out to ruskinfo@ruskhair.com for warranty-related questions.

Hair care product policy

Exchange
If a hair care product is not right for your hair type, please let us know within 30 days of purchase at ruskinfo@ruskhair.com to initiate an exchange for a product that suits you better! Please note: Exchanges are subject to a $5.99 restocking fee for each product.

Refund
If you believe your hair care product is defective, please send us photographs for review at support@ruskhair.com. We will issue a full or partial refund if the product is defective.

We are unable to process exchanges or refunds on rusk products purchased from a retailer partner. Please contact the respective retailer’s customer service team directly for information on their return policy.